VASA Fitness - Provo, Utah

Samantha Randels

I recently visited this VASA location as a guest with a friend who is a member. My intention was simple: to walk on the treadmill and spend time with my friend while staying active. I was even considering getting a membership myself. Unfortunately, what should have been a casual workout turned into an uncomfortable and unpleasant experience due to the behavior of the front desk staff, who I believe was the manager.

She accused me of having a fake guest pass, which was not true. After finally confirming that my pass was legitimate, she proceeded to interrogate us about our fitness goals—a conversation that felt invasive and completely unnecessary. I politely tried to end the interaction, but she persisted, which left me feeling embarrassed, especially since this exchange happened in front of other members waiting to check in.

To make matters worse, she insisted on assigning a personal trainer to take us around the gym and refused to let us work out independently. She also forced us to complete a BMI scan, during which she compared my body to my friend’s in a way that was both inappropriate and unprofessional (she told me to lose four pounds and she told my friend to gain four pounds).

This entire experience was uncomfortable and left a negative impression. Instead of feeling welcomed, I felt judged and scrutinized. If this is how guests are treated, I can’t imagine recommending this gym or becoming a member myself.

Thomas Morris

Not a great gym. And yeah, they charged me around $70 to cancel, not $25. I had surgery recently, and they made no exception to waive the fees. I was thrown in with the group who joins and cancels at the beginning of the year. Not my situation at all, but they don't care. Also, the $50 cancelation fee is not after 60 days. It was close to a month after I signed up. Again, the $25 fee I understood. Not giving me any exception with my health condition, I don't understand. They need to be more clear. I want nothing more than to just go to the gym, but when crap happens, Vasa doesn't have your back. Would not recommend. Terrible customer service.

Paul Leatham

More fees than they know what to do with. Also, their employees, at least at this location, lied to my face about different fees. The cancellation fee is not 25$, depending on what membership you have it seems, my cancelation fee comes up to 75$ after two months of membership they charge a 50$ equipment maintenance fee, what are they doing with your regular payment? And the cancelation fee is not 0$ after three months but six months, which their own employee at this location told me upon sign up that it was three. Will not be recommending any vasa or going back ever again.

Daniel Chapman

The front desk manager Colette is awesome! Very helpful with any member questions or concerns! Always friendly and courteous.

Jaden Mickelson

Colette, Bam, and Harrison were awesome! Only good things to say. Colette especially was really good at giving a tour of the place and show me what I can expect coming to Vasa!

David Wilcox

I knew that I could only attend for 2 1/2 weeks, so I told the attendant that and she set me up on a plan where I could have the first month free with a sale that they were doing, and TOLD ME that when I went to cancel I would only get a 25$ fee. Apparently they have a policy where I also have to pay any payments set to draft in the next 30 days when I cancel. THAT MEANS THEY STEAL AN EXTRA MONTH OUT OF EVERYONE THAT THE PERSON CANT ACTUALLY USE EVEN THOUGH THOSE PAYMENTS HAVENT EVEN BEEN PUT THROUGH YET. This is an act of deceitful pricing as I explicitly wanted the cheapest option and she said that what I did was it. The info about the next months charge can only be found as you go to cancel the account and the employees apparently avoid telling customers. Scamming college students, and lying to customers. Highly recommend another gym with less obscured conditions and fees.

Triton Laviter

This gym is pretty good. It has mostly everything that you need to get your workout in, and the staff are nice and happy to help. Callout to Ashley for the help. Unfortunately, cancellation is a bit of a different story. Had to get the app to cancel, and then it claimed that it couldn't process the information, though I checked that it was all correct. Had to email support, and they said that I would have to pay the next month's fee as well because of the 30 days cancellation notice. Like the gym, not the cancellation. Ended up paying something like $90 for the cancellation.

Albin Mathew

I just came to checkout VASA fitness; the staff McKayla here was very welcoming and walk me through the membership process and explained me about the facilities. This is a great gym to be a member. This facility is so close to BYU and walking distance from most of the accommodations around here and you can also meet awesome friends here in this location.